Information We Collect

We collect different types of information depending on how you interact with our platform. Some information you provide directly, while other data comes from your use of our services.

Personal Information You Provide

When you register for our courses or contact us, we collect:

• Full name and preferred contact methods
• Email address and phone number
• Billing address and payment information
• Educational background and professional experience
• Course preferences and learning objectives

Automatically Collected Information

Our platform automatically gathers technical data about your visits:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on each section
• Referral sources and navigation patterns
• Course progress and assessment results

How We Use Your Information

Your data helps us deliver better educational experiences and maintain our platform. We process information for several specific purposes.

We also use aggregated data to understand how people learn best and what course topics generate the most interest. This information never identifies you personally and helps us design better educational content.

Data Sharing and Third Parties

We share your information only when necessary to deliver our services or comply with legal obligations. Here's who might receive your data:

Service Providers

We work with trusted companies that help us operate our platform. These partners include payment processors, email service providers, and hosting companies. They can access your information only to perform specific tasks and must protect it according to our standards.

Legal Requirements

Sometimes Vietnamese law requires us to disclose information to government authorities. We'll share your data when legally required, such as responding to court orders or protecting against fraud. We review all requests carefully and only provide what's legally necessary.

Business Transfers

If NeuronPulseConnect merges with another company or gets acquired, your information might transfer to the new entity. We'll notify you before this happens and explain any changes to how your data is handled.

Your Privacy Rights

You control your personal information. Vietnamese law and our commitment to transparency give you several important rights.

1. Access your data and receive a copy of everything we hold about you
2. Correct inaccurate or outdated information in your profile
3. Delete your account and associated data, subject to legal retention requirements
4. Object to specific processing activities like marketing communications
5. Restrict how we use your information in certain situations
6. Export your data in a commonly used format to transfer elsewhere
7. Withdraw consent for optional data processing at any time

To exercise these rights, send an email to [email protected] with your request. We'll respond within 15 business days. You'll need to verify your identity before we process requests involving sensitive data access or deletion.

Data Security Measures

We protect your information using multiple security layers. Our systems follow industry standards and get regularly updated to address new threats.

Technical Safeguards

• SSL/TLS encryption for all data transmission
• Encrypted databases with restricted access controls
• Regular security audits and penetration testing
• Automated backup systems with encrypted storage
• Multi-factor authentication for staff access
• Intrusion detection and monitoring systems

Organizational Practices

Our team receives regular privacy training. Access to personal data is limited to employees who need it for their work. We maintain detailed logs of who accesses what information and conduct periodic reviews of these access patterns.

Data Retention and Deletion

We keep your information only as long as needed for legitimate purposes. Different types of data have different retention periods based on legal requirements and practical needs.

Standard Retention Periods

• Account information: Duration of active enrollment plus 7 years
• Course progress records: Permanently for issued certificates, 3 years for incomplete courses
• Payment records: 10 years per Vietnamese tax law requirements
• Marketing preferences: Until you withdraw consent or 2 years of inactivity
• Support communications: 5 years from last interaction
• Usage analytics: Aggregated data retained indefinitely, individual data 2 years

When you delete your account, we remove personal identifiers within 30 days. Some information must remain for legal compliance, such as transaction records for tax purposes. This data gets isolated from active systems and deleted once the legal retention period expires.

International Data Transfers

Some of our service providers operate outside Vietnam. When we transfer your data internationally, we ensure adequate protection through approved mechanisms.

Our primary servers are located in Singapore and Vietnam. Cloud backup systems may store encrypted copies in other Asian regions. All international transfers comply with Vietnamese data export regulations and use standard contractual clauses approved by data protection authorities.

If you're accessing our services from outside Vietnam, your information enters Vietnam and processes under Vietnamese law. By using our platform, you consent to this transfer and processing.

Cookies and Tracking

Our website uses cookies and similar technologies to function properly and improve your experience. You can control most cookies through browser settings.

Types of Cookies We Use

• Essential cookies: Required for login, course access, and basic platform functionality
• Performance cookies: Help us understand how people use the site and where improvements are needed
• Preference cookies: Remember your settings like language and interface customization
• Marketing cookies: Track which promotional content brings people to our courses

Most browsers accept cookies automatically, but you can modify settings to decline them. Blocking essential cookies will prevent you from accessing certain platform features. Analytics and marketing cookies can be disabled without affecting core functionality.

Children's Privacy

Our courses target working professionals and aren't designed for children under 16. We don't knowingly collect information from anyone under this age. If you're a parent who discovers your child provided us with personal information, contact us immediately and we'll delete it.

For students aged 16-18, we require parental consent before enrollment in paid courses. Free introductory materials don't require consent but still limit data collection to necessary information only.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on the platform for 30 days.

Continued use of our services after changes take effect means you accept the updated policy. If you disagree with modifications, you can delete your account before the effective date. We maintain archived versions of previous policies available upon request.